Terms & Conditions
Welcome to Lux Look Beauty & Laser Clinic
By accessing our website and booking our services, you agree to the following terms and conditions. Please read them carefully.
1. General
These Terms and Conditions apply to all users of this website and clients of Lux Look Beauty & Laser Clinic. By using our services, you confirm your acceptance of these terms.
2. Bookings and Cancellations
• Appointments must be booked in advance.
• We require at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a fee.
• Repeated no-shows may result in refusal of future bookings.
3. Medical Disclosure
Clients must inform us of any medical conditions, allergies, or use of medication prior to receiving any treatment. This ensures your safety and helps us customise your experience.
4. Results and Expectations
• Individual results may vary depending on skin type, condition, and adherence to aftercare.
• We do not guarantee specific outcomes, but we strive to provide the best care possible.
5. Refund Policy
Your satisfaction is our priority. If you are not completely satisfied with any of our services or products, please contact us within 7 days of receiving the service or making the purchase. We are committed to reviewing your concern and, if deemed appropriate, offering a full refund or an alternative service.
All refund requests must be submitted with a clear explanation and within the specified timeframe.
6. Privacy Policy
All personal information provided is strictly confidential and will not be shared with third parties without your consent. Please refer to our Privacy Policy for more details.
7. Liability
Lux Look Beauty & Laser Clinic is not liable for any injury, loss, or damage incurred through the use of our services or products unless caused by proven negligence.
8. Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.
9. Payment Terms
Payments can be made via cash, credit/debit card, or approved online payment platforms. Full payment is required prior to receiving any services, unless otherwise agreed in writing.
10. Late Arrival Policy
Please arrive on time for your appointment. If you are more than 10 minutes late, your treatment time may be reduced or the appointment may be cancelled. In such cases, payments made will not be refunded.
11. Age Restrictions
Some treatments are available only to clients aged 18 and over. Clients under 18 must be accompanied by a parent or legal guardian and must provide signed consent.
12. Gift Cards and Promotional Offers
• Gift cards are valid for services only and are not redeemable for cash.
• Promotional offers may be limited to specific treatments and timeframes, and may not be combined with other offers.
• All promotional discounts have expiration dates and are not valid beyond that date.
13. Client Information and Consent
By booking an appointment, clients confirm that they have disclosed all relevant medical conditions, allergies, and skin sensitivities accurately. Lux Look Beauty & Laser Clinic will not be held responsible for any adverse reactions resulting from omitted or incorrect information